What is Prop Firm Wise?

Get payout protection, free evaluation accounts, and bonus payouts on prop firm purchases. Your ultimate edge in prop trading with exclusive benefits.

How quickly will I get a reply?

Contact form and email requests are answered within 24 hours on business days — usually much sooner. If you need an instant answer, open a ticket in our Discord community where the team and members are active daily.

What should I include so my issue gets resolved in one reply?

Always include the email you used at the prop firm, your order number, and the firm's name. For claims, add your account number and a screenshot of your passing or payout confirmation. The more detail you send up front, the fewer follow-ups you'll need.

I submitted a claim — where can I track its status?

Log in and open the Claims page in your dashboard. Every claim shows its live status, plus any notes or extra information our team has requested from you. You'll also get an email whenever the status changes.

My withdrawal is still pending. Who do I contact?

Withdrawals are reviewed manually before payout. If yours has been pending for more than a few business days, send us the contact form with the subject 'Withdrawal follow-up' and your withdrawal request details, and we'll check it right away.

Can you help with issues on the prop firm's side?

We can help you understand a firm's rules, presets, and promotions, and we'll raise partner-level issues with our contacts there. However, trading rule breaches, platform errors, and payout decisions are made by the firm itself, so their own support has to handle those.

How do I become a partner or work with Prop Firm Wise?

We're always open to partnerships with prop firms, tool providers, and content creators. Use the contact form with the subject 'Partnership' and tell us about your firm or audience, and our team will get back to you with next steps.

Is there a phone number I can call?

We run support entirely through the contact form, email, and Discord so that every request is tracked and nothing gets lost. This also means our whole team can see your history and pick up where a colleague left off.

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PROP FIRM WISE

Contact Us

Questions about a claim, a withdrawal, or a partner firm? Pick whichever channel suits you — a real person from the Prop Firm Wise team answers every one of them.

24-hour average replyEvery request tracked as a ticket

Three ways to reach us

Choose the channel that fits your question — all three reach the same support team.

Contact Form

Best for claims, withdrawals, and anything account-related. Every submission opens a tracked ticket and you get a tracking ID by email straight away.

Typical reply within 24 hours

Email Support

Prefer your inbox, or need to attach payout proofs and screenshots? Write to us directly and include your order number so we can find your purchase fast.

support@propfirmwise.com

Email us

Discord Community

The fastest way to get answers. Open a ticket in our Discord, ask the team live, and join giveaways, raffles, and daily discussion with other funded traders.

Fastest response — often within minutes

Frequently Asked Questions

Quick answers to the questions our support team gets most — you might not need to write in at all.